Refund policy
This policy applies to purchases made through zingpk.com. It sits alongside the warranty that covers our inverters and batteries.
No returns or exchanges for change of mind
We do not accept returns or exchanges because an item is no longer wanted, was ordered by mistake, or has been found cheaper elsewhere.
Please confirm the model, rating and specification with our team before you pay. We are glad to help you choose, and a short conversation on WhatsApp beforehand avoids this situation entirely.
Damaged in transit, or faulty on arrival
This is different, and it is covered.
If your order reaches you damaged, or the unit does not power up or work correctly when it is first installed, contact us and we will put it right. There is no deadline for reporting this.
Please have ready your order number, clear photographs of the item and its packaging, and a short description of the fault.
Faults that appear later
A unit that has been installed and working and then develops a fault is handled as a warranty claim rather than a return. Contact us with your order number and we will advise on the next step. Whether a unit is repaired or replaced, and who arranges carriage, is assessed case by case.
What is not covered
- Damage caused by incorrect installation or wiring, or by use outside the published specification
- Damage from lightning, flooding, fire, pests, or an unstable or incorrect electricity supply
- Units opened, modified or repaired by anyone other than Zing Power Solutions or an authorised service partner
- Items that are simply no longer wanted, as set out above
Refunds
Where a refund is agreed, it is returned to the bank account the payment came from. Please allow time for your bank to process it.
Talk to us
Terms vary from one product to another, so please contact us about your specific unit.
Email support@zingpk.com or WhatsApp +92 321 2498406.